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Customer Reviews
4.4
Based on 7 Reviews
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KT
04/05/2021
Katharine T.
AustraliaI recommend this product
Great items but received with a sticky perfumed residue on it
sunscreen and bottle are great! unfortunately when I received my package there was a sticky pink substance with a perfume smell everywhere on my items.
04/05/2021
tbh skincare
Hi Katharine, Thank you so much for bringing this to our attention. This is definitely not right, and we have absolutely no clue where that sticky residue would have come from. We pack these boxes ourselves and are clueless as to what may have caused this. We are happy to send you a complete replacement bundle as this is definitely not the experience we wish for any of our customers to have! Please get in touch with us at hello@tbhskincare and we can organise for another (non sticky) package to be sent to you!!! Thanks, Rachael
LW
02/02/2021
Leanne W.
AustraliaI recommend this product
Holy heck, how did I not know about this until now !?
First of all, the bag is cute and the drink bottle is so neat. Love being able to keep track of my water intake throughout the day. But the real hero here is the SPF moisturiser... I don't even know where to start.. This is the holy grail of moisturisers for people, like me, who have super sensitive acne-prone skin. It is SO soothing, absorbs right up, and leaves my skin feeling SO soft and hydrated. I cannot recommend Tbh skincare enough! I just wish I found it sooner
JS
13/01/2021
Justine S.
AustraliaI recommend this product
Best Summer Accessories
All items are packaged beautifully and knowing Skin Shady is safe to use while breastfeeding and helps my skin is amazing! Finally a sunscreen perfect for Acne prone skin! The bottle & bag is perfect and needed in summer. The bag material is great and good size for basic items especially on a walk.
CA
30/12/2020
Chloe A.
AustraliaI recommend this product
Amazinnnng!
Absolutely love everything TBH. My skin is amazing and I can't believe it took me this long to find TBH! As a nurse, I've been suffering from terrible mask-acne and my skin has gotten so much better! The water bottle helps too. Lets not forget about the amazing customer service
LV
28/12/2020
Llana V.
AustraliaI recommend this product
The GOAT!
This is such an amazing sunscreen!!!!! I bought it after reading the SMH review and after trying two sunscreens with no success. The matte finish is so good at controlling my extremely oily skin and have had no breakouts since I’ve started using it. It’s complimented my current routine so well and even works under makeup - I’m so happy that I found something that finally works for me!
I want to know more about this product
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shipping & delivery
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How much does shipping cost?
AUSTRALIAN ORDERS:
Standard shipping: $6.99
Express shipping: $10.00
Standard shipping is free for orders over $80 and express shipping is free on orders over $100.
INTERNATIONAL ORDERS:
Unfortunately at this current time we do not offer shipping to countries outside of Australia & New Zealand.
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How long will it take for my order to arrive?
SYDNEY ORDERS:
Sydney metro
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
OTHER:
Standard: 4-7 business days
Express: 1-2 business days
NEW ZEALAND ORDERS:
5-14 business days
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How much does shipping cost?
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payment
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What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use Afterpay?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! Yes we accept Afterpay!
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What payment methods do you accept?
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refunds and returns
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I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
5/7 Queenscliff Road
Queenscliff
NSW, 2096
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at hello@tbhskincare.com (please include your order number and product details in the email).
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I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at hello@tbhskincare.com
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I reacted to skin shady 50+
If your skin had a reaction to our skin shady 50+ don't stress! You can return it to us so long as:
- You selected to receive the product with a sample
- Your skin shady 50+ is unopened and in brand new condition
- You return the product within 14 days of purchase to us
To organise your return please contact us at hello@tbhskincare.com
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I changed my mind. I don’t want my order anymore.
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product questions
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which cleanser is right for me?
If you are dealing with mild, one off breakouts and have sensitive skin, we recommend that you opt for the gentle cleanser in this bundle. The effectiveness of the gentle cleanser comes from its specially formulated combination of both cleansing and conditioning agents, to not only clean your skin, but leave it feeling silky smooth too. If you are dealing with regular breakouts (moderate to severe) then the anti-bacterial cleanser is for you. Formulated with XBIO™ technology, the anti-bacterial cleanser paired with the acne hack cream is the ultimate duo for treating breakout prone skin.
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which cleanser is right for me?
key features
oil free
When it comes to acne prone skin, we know a lot of the time that means oily too! Nothing is worse than feeling like a greasy piece of KFC chicken all day... this lightweight formula dries down to a matte finish. You won't need those blotting pads hun!
breakout friendly
You can cut the tension with a knife! SPF and breakouts have some serious beef, but don't stress we think we might have just put all of that behind us. This SPF doubles as a moisturiser and looks after the overall health of your skin, whilst protecting it too.
sustainable
(aka as invisible as your travel plans in 2020). Need we say more?
ARTG registered
Basically a fancy way of saying this naughty possum passed all the exams with flying colours.
