sunscreen and bottle are great! unfortunately when I received my package there was a sticky pink substance with a perfume smell everywhere on my items.
Hi Katharine, Thank you so much for bringing this to our attention. This is definitely not right, and we have absolutely no clue where that sticky residue would have come from. We pack these boxes ourselves and are clueless as to what may have caused this. We are happy to send you a complete replacement bundle as this is definitely not the experience we wish for any of our customers to have! Please get in touch with us at hello@tbhskincare and we can organise for another (non sticky) package to be sent to you!!! Thanks, Rachael
First of all, the bag is cute and the drink bottle is so neat. Love being able to keep track of my water intake throughout the day. But the real hero here is the SPF moisturiser... I don't even know where to start.. This is the holy grail of moisturisers for people, like me, who have super sensitive acne-prone skin. It is SO soothing, absorbs right up, and leaves my skin feeling SO soft and hydrated. I cannot recommend Tbh skincare enough! I just wish I found it sooner
All items are packaged beautifully and knowing Skin Shady is safe to use while breastfeeding and helps my skin is amazing! Finally a sunscreen perfect for Acne prone skin! The bottle & bag is perfect and needed in summer. The bag material is great and good size for basic items especially on a walk.
Absolutely love everything TBH. My skin is amazing and I can't believe it took me this long to find TBH! As a nurse, I've been suffering from terrible mask-acne and my skin has gotten so much better! The water bottle helps too. Lets not forget about the amazing customer service
This is such an amazing sunscreen!!!!! I bought it after reading the SMH review and after trying two sunscreens with no success. The matte finish is so good at controlling my extremely oily skin and have had no breakouts since I’ve started using it. It’s complimented my current routine so well and even works under makeup - I’m so happy that I found something that finally works for me!
I want to know more about this product
shipping & delivery
How much does shipping cost?
Standard shipping: $6.99
Express shipping: $10.00
Standard shipping is free for orders over $80 and express shipping is free on orders over $100.
Unfortunately at this current time we do not offer shipping to countries outside of Australia & New Zealand.
How long will it take for my order to arrive?
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
Standard: 4-7 business days
Express: 1-2 business days
NEW ZEALAND ORDERS:
5-14 business days
- How much does shipping cost?
What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use Afterpay?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! Yes we accept Afterpay!
- What payment methods do you accept?
refunds and returns
I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
5/7 Queenscliff Road
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at email@example.com (please include your order number and product details in the email).
I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at firstname.lastname@example.org
I reacted to skin shady 50+
If your skin had a reaction to our skin shady 50+ don't stress! You can return it to us so long as:
- You selected to receive the product with a sample
- Your skin shady 50+ is unopened and in brand new condition
- You return the product within 14 days of purchase to us
To organise your return please contact us at email@example.com
- I changed my mind. I don’t want my order anymore.
which cleanser is right for me?
If you are dealing with mild, one off breakouts and have sensitive skin, we recommend that you opt for the gentle cleanser in this bundle. The effectiveness of the gentle cleanser comes from its specially formulated combination of both cleansing and conditioning agents, to not only clean your skin, but leave it feeling silky smooth too. If you are dealing with regular breakouts (moderate to severe) then the anti-bacterial cleanser is for you. Formulated with XBIO™ technology, the anti-bacterial cleanser paired with the acne hack cream is the ultimate duo for treating breakout prone skin.
- which cleanser is right for me?