FAQ's
Got questions? No worries! We've listed out most commonly asked questions here to make it easy for you bestie.
Is it safe for pregnant women?
Yes, tbh products are baby bump friendly! You can find our ingredients list under the ‘What’s inside’ section on each of our product pages. If you are concerned about any specific ingredients, please consult your health care professional before use.
Are the products vegan and cruelty free?
YES, absolutely! Not tested on animals and no animal products are used. We love our floofy friends, and we really don’t think they need tbh products anyways…
How quickly will I see results?
This depends on what type of acne you are experiencing, and what skin type you have. To find out what category you sit in (and what results you can expect) take our skin quiz!
What does a typical tbh skincare routine look like?
We recommend in the AM:
1. Cleanse with your choice of tbh cleanser
2. Calm and protect with the rebound barrier support serum
3. Protect with skin shady 50+
We recommend in the PM:
1. Cleanse with your choice of tbh cleanser
2. Treat with the acne hack spot treatment
3. Calm and protect with the rebound barrier support serum
4. Hydrate with the thirst trap moisturiser
5. Prevent by patching it up with our pimple patches
How much does shipping cost?
AUSTRALIAN ORDERS:
Standard shipping is free for orders over $40 and express shipping is free on orders over $80.
INTERNATIONAL ORDERS:
Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
How long will it take for my products to arrive?
SYDNEY ORDERS:
Sydney metro
Standard: 2-5 business days
Express: Next day delivery (on orders placed before 10AM)
DOMESTIC ORDERS:
Standard: 4-7 business days
Express: 1-2 business days
INTERNATIONAL ORDERS:
5-14 business days
What if I don’t see results?
If your skin said ‘not for me hun’ don’t stress...
We have a very generous 60 day money back guarantee. Please note that this is only for products purchased directly through our website.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at hello@tbhskincare.com
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