shipping & delivery
How much does shipping cost?
Standard shipping: $5.99
Express shipping: $10.00
Standard shipping is free for orders over $80 and express shipping is free on orders over $100.
Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
How long will it take for my order to arrive?
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
Standard: 4-7 business days
Express: 1-2 business days
5-14 business days
Can I change my shipping address after I place my order?
After you place your order, you have 30 minutes to make a final decision on where you want your precious tbh parcel to be delivered. After that, your parcel is most likely packed and ready to leave our warehouse, because we’re super speedy like that.
How do I track my order?
Once your order has departed and is on its way to you, you will receive an email with all of the deets… including a tracking number. Easy peasy! Watch your delivery all the way from our place to yours (we know you will)!
Can I change or cancel my order after I have placed it?
Ah no, you aren’t allowed to suddenly decide you don’t want tbh anymore??? Just kidding. We might be mildly offended, but you have 30 minutes before we pack and ship your order to decide you suddenly don’t like us anymore. #itsnotyouitsme
What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use buy now pay later platforms?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! We accept Afterpay and Klarna!
refunds and returns
I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
A2-11 WorkIt Spaces, 35-39 Bourke Rd
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at firstname.lastname@example.org (please include your order number and product details in the email).
I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG, queen bee and extra boujee bundles. If you purchased one of these you are eligible for our guarantee.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at email@example.com
I reacted to skin shady 50+
If your skin had a reaction to our skin shady 50+ don't stress! You can return it to us so long as:
- You selected to receive the product with a sample
- Your skin shady 50+ is unopened and in brand new condition
- You return the product within 14 days of purchase to us
To organise your return please contact us at firstname.lastname@example.org
acne hack cleanser
Do I use the cleanser morning and night?
Yes, washing your face twice a day is such an important part of your ‘breaking up with acne’ regime!
Is the cleanser suited to sensitive skin?
Yes, the cleanser is super gentle and is designed to cleanse the skin whilst also conditioning it at the same time.
Is the cleanser suited to dry and oily skin?
Yes, our cleanser is hydrating whilst still being suited to the oily skin types! #yourewelcome
The cream smells slightly alcoholic. Why? Is that bad?
Our tbh cream contains Isoproply Alcohol, which is why you might be getting that smell! The Isoproply Alcohol is used as a ‘solvent’ in our cream, which means it is used to dissolve other ingredients within the formula. We have written up an entire feature on Isopropyl Alcohol which you can find in our blogs section of our website. This should answer any of your questions about this ingredient!
How fast can I expect to see results?
This depends on what type of acne you are experiencing, and what skin type you have. To find out what category your sit in (and what results you can expect) take our skin quiz!
Is the cream suited to sensitive skin?
Yes! Our cream is a targeted formula for tackling acne, and is gentle on the skin. We do recommend testing the cream on a smaller surface of your skin first if you have sensitive skin. This way you can double check your skin won’t get into a nasty argument with our cream before applying it to the entire surface of your face
Is the cream suited to dry and oily skin?
YES, our cream works on all skin types #yourewelcome
Can I use the cream with other topical treatments?
You can use the cream alongside a daily moisturiser, and we actually recommend that you do so! A moisturiser should be applied after the acne hack cream (once this has soaked into your skin completely). We do not recommend mixing the tbh cream with other active topical treatments, such as additional AHA and retinol serums. The cream is a very specific formula and when initially starting your trial of the cream it is best to limit the amount of active ingredients you are using on your skin! You can look at adding these back into your routine once your skin has adjusted to the cream.
Can I use the cream on my chest and back?
Yes! Our tbh acne hack cream works really well on acne anywhere on your hot bod. If you have acne on your back and chest, apply the cream in the same way you would on your face to these areas.
Can I use the cream while I am on an oral treatment for my acne?
Yes, you can use tbh acne hack cream as a topical treatment whilst using other oral treatments for your acne! However, it would be silly of us to not recommend that you check with your healthcare professional first.
Are there any warnings associated with the product?
Please read the label before use.
- Avoid contact with eyes.
- Keep out of reach of children.
- Use in children under 12 years is not recommended.
- If you have sensitive skin, test this product on a small area of skin first.
- May increase sensitivity to sunlight.
- Wear hats and eyewear when expo sed to the sun.
- If irritation develops, discontinue use.
- If symptoms persist, talk to your healthcare professional.
Where are tbh products made?
Our acne hack cream and acne hack cleanser are manufactured in NSW, Australia! Our acne hack cleansing brush is manufactured in Hong Kong.
Are the products cruelty free?
YES, absolutely! We love a floofy friends, and we really don’t think they need tbh products anyways… NOT TESTED ON ANIMALS.
Do you sell tbh anywhere else?
We do not! We arrogantly opted to be an online business only!!
Can I use the products while I am pregnant?
Yes, tbh products are baby bump friendly! Although we can’t guarantee your child won’t have acne
How can I sign up to the mailing list?
In the footer here. Let’s chat!
How can I unsubscribe from your email list?
Was it something I said? You can block me, unfollow me, break my heart by following the unsubscribe link in the footer of your emails from tbh skincare.
I want to get in touch with PR
Yes, hiiii! Come chat to me at email@example.com
I want to work at tbh
We don’t blame you! Follow us on socials to see when we are hiring!
didn’t find what you were looking for?
how do I get in contact with you to get my question resolved?
Contact us - firstname.lastname@example.org