faqs

AUSTRALIAN ORDERS:

Standard shipping: $6.99

Express shipping: $10.00

Standard shipping is free for orders over $80 and express shipping is free on orders over $100.

INTERNATIONAL ORDERS:

Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.

SYDNEY ORDERS:

Sydney metro

Standard: 2-5 business days.

Express: Next day delivery (on orders placed before 10AM)

DOMESTIC ORDERS:

Standard: 4-7 business days

Express: 1-2 business days

INTERNATIONAL ORDERS:

5-14 business days

After you place your order, you have 30 minutes to make a final decision on where you want your precious tbh parcel to be delivered. After that, your parcel is most likely packed and ready to leave our warehouse, because we’re super speedy like that.

Once your order has departed and is on its way to you, you will receive an email with all of the deets… including a tracking number. Easy peasy! Watch your delivery all the way from our place to yours (we know you will)!

Ah no, you aren’t allowed to suddenly decide you don’t want tbh anymore??? Just kidding. We might be mildly offended, but you have 30 minutes before we pack and ship your order to decide you suddenly don’t like us anymore. #itsnotyouitsme

Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!

Is the grass green?! Why wait to buy tbh when you can just have it now??!!! We accept Afterpay and Klarna!

Want to break up with us? You’ve got 30 days to do it.

Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.

Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.

To return the unused order, please send it back to: tbh Skincare Pty Ltd

5/7 Queenscliff Road

Queenscliff

NSW, 2096

Shipping costs are the responsibility of the customer and are non-refundable.

(We recommend using a tracked service to return the goods)

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.

If you have an issue with your product or delivery, please contact us to discuss your options at hello@tbhskincare.com (please include your order number and product details in the email).

If your skin said ‘not for me hun’ don’t stress...

We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.

In order to be eligible for this, please read the criteria below:

- Claim must be made after 60 days of purchase

- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)

- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable

If you want to claim our 60 day guarantee, please contact us at hello@tbhskincare.com

If your skin had a reaction to our skin shady 50+ don't stress! You can return it to us so long as:

- You selected to receive the product with a sample

- Your skin shady 50+ is unopened and in brand new condition

- You return the product within 14 days of purchase to us

To organise your return please contact us at hello@tbhskincare.com

About the equivalent of a 10c piece. As much as you need to apply a thin layer of the cream to the total surface area of your face.

It is up to you, however we would recommend applying it at night so that you can get uninterrupted benefits of the cream, without makeup or other products over the top. However, our cream does work underneath makeup if you wish to apply it in the morning.

YES, you are normal. Our cream may sting your skin if you have any open sores or broken skin. We recommend trying to avoid applying the cream directly onto broken skin, to lessen the potential stinging effect of the cream.

Our tbh cream contains Isoproply Alcohol, which is why you might be getting that smell! The Isoproply Alcohol is used as a ‘solvent’ in our cream, which means it is used to dissolve other ingredients within the formula. We have written up an entire feature on Isopropyl Alcohol which you can find in our blogs section of our website. This should answer any of your questions about this ingredient!

This depends on what type of acne you are experiencing, and what skin type you have. To find out what category your sit in (and what results you can expect) take our skin quiz!

Yes! Our cream is a targeted formula for tackling acne, and is gentle on the skin. We do recommend testing the cream on a smaller surface of your skin first if you have sensitive skin. This way you can double check your skin won’t get into a nasty argument with our cream before applying it to the entire surface of your face

YES, our cream works on all skin types #yourewelcome

You can use the cream alongside a daily moisturiser, and we actually recommend that you do so! A moisturiser should be applied after the acne hack cream (once this has soaked into your skin completely). We do not recommend mixing the tbh cream with other active topical treatments, such as additional AHA and retinol serums. The cream is a very specific formula and when initially starting your trial of the cream it is best to limit the amount of active ingredients you are using on your skin! You can look at adding these back into your routine once your skin has adjusted to the cream.

Yes! Our tbh acne hack cream works really well on acne anywhere on your hot bod. If you have acne on your back and chest, apply the cream in the same way you would on your face to these areas.

Yes, you can use tbh acne hack cream as a topical treatment whilst using other oral treatments for your acne! However, it would be silly of us to not recommend that you check with your healthcare professional first.

Please read the label before use.

• Avoid contact with eyes.
• Keep out of reach of children.
• Use in children under 12 years is not recommended.
• If you have sensitive skin, test this product on a small area of skin first.
• May increase sensitivity to sunlight.
• Wear hats and eyewear when expo sed to the sun.
• If irritation develops, discontinue use.
• If symptoms persist, talk to your healthcare professional.

Yes, washing your face twice a day is such an important part of your ‘breaking up with acne’ regime!

Yes, the cleanser is super gentle and is designed to cleanse the skin whilst also conditioning it at the same time.

Yes, our cleanser is hydrating whilst still being suited to the oily skin types! #yourewelcome

Our acne hack cream and acne hack cleanser are manufactured in NSW, Australia! Our acne hack cleansing brush is manufactured in Hong Kong.

YES, absolutely! We love a floofy friends, and we really don’t think they need tbh products anyways… NOT TESTED ON ANIMALS.

We do not! We arrogantly opted to be an online business only!!

Yes, tbh products are baby bump friendly! Although we can’t guarantee your child won’t have acne

In the footer here. Let’s chat!

Was it something I said? You can block me, unfollow me, break my heart by following the unsubscribe link in the footer of your emails from tbh skincare.

Yes, hiiii! Come chat to me at rachael@tbhskincare.com

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Contact us - hello@tbhskincare.com