FAQ's

AUSTRALIAN ORDERS:

Standard shipping: $7.50

Express shipping: $12.50

Standard shipping is free for orders over $40 and express shipping is free on orders over $80.

NEW ZEALAND ORDERS:

Express shipping: $10 NZD

Express shipping is free for orders over $40 NZD.

INTERNATIONAL ORDERS:

Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.

AUSTRALIAN ORDERS:

Standard: 2-8 business days

Express: 1-4 business days

Same Day Delivery (Sydney Metro Area): orders placed before 10:30AM (AEST) weekdays will be sent same day. Orders placed after 10:30AM or on a weekend and public holidays will be sent the next business day (with same day delivery).

NEW ZEALAND ORDERS:

Express: 2-5 business days

INTERNATIONAL ORDERS:

6-25 business days

Once your order is placed, you’ll have a 60-minute window to make edits like updating your shipping address. You can do this directly from your order confirmation page or via your account. After this, your parcel is most likely packed and ready to leave our warehouse, because we’re super speedy like that.

Once your order has departed and is on its way to you, you will receive an email with all of the deets… including a tracking number. Easy peasy! Watch your delivery all the way from our place to yours (we know you will)!

Ah no, you aren’t allowed to suddenly decide you don’t want tbh anymore??? Just kidding. We might be mildly offended, but once your order is placed, you’ll have a 60-minute window to make edits like changing the products in your order or cancelling your order. You can do this directly from your order confirmation page or via your account.

Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!

Is the grass green?! Why wait to buy tbh when you can just have it now??!!! We accept Afterpay!

Want to break up with us? You’ve got 30 days to do it.

Any item purchased directly through our website can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.

Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.

To return the unused order, please send it back to:

tbh Skincare Pty Ltd

Suite 4, Level 11, 68 York Street

Sydney NSW, 2000

Shipping costs are the responsibility of the customer and are non-refundable.

(We recommend using a tracked service to return the goods)

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.

If you have an issue with your product or delivery, please contact us to discuss your options at hello@tbhskincare.com (please include your order number and product details in the email).

If your skin said ‘not for me hun’ don’t stress...

We have a very generous 60 day money back guarantee! Please note this is only eligible on products purchased directly through our website.

In order to be eligible for this, please read the criteria below:

- Claim must be made after 60 days of purchase

- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)

- All remaining items must be returned to tbh Skincare for quality testing. Return shipping costs are the responsibility of the customer and are non-refundable

If you want to claim our 60 day guarantee, please complete the refunds form or contact us at hello@tbhskincare.com

Yes, washing your face twice a day is such an important part of your ‘breaking up with acne’ regime!

Yes, the the cleanser is suitable for those with sensitive skin too! However, we recommend patch testing the anti-bacterial cleanser if you typically have quite sensitive skin!

Yes, our cleanser is hydrating whilst still being suited to the oily skin types! #yourewelcome

Our tbh spot treatment contains Isoproply Alcohol, which is why you might be getting that smell! The Isoproply Alcohol is used as a ‘solvent’ in our treatment, which means it is used to dissolve other ingredients within the formula.

This depends on your skin type and the kind of acne you're dealing with (yep, there's more than one kind!). Some people start noticing improvements in just a couple of weeks, while for others it can take a little longer, especially if your acne is more persistent or hormonal. Consistency is key here. Stick with your routine, trust the process, and give your skin time to adjust!

Yes! Our spot treatment is a targeted formula for tackling breakouts, yet is still gentle on the skin. We do recommend patch testing the product on a smaller surface of your skin first if you typically have sensitive skin.

YES, our cream works on all skin types!

You can use the cream alongside a daily moisturiser, and we actually recommend that you do so! A moisturiser should be applied after the acne hack cream (once this has soaked into your skin completely). We do not recommend mixing the tbh cream with other active topical treatments, such as additional AHA or retinol products. The spot treatment is a very specific formula and when initially starting your trial of the product it is best to limit the amount of active ingredients you are using on your skin! You can look at adding these back into your routine once your skin has adjusted to the cream.

Yes! Our tbh acne hack spot treatment works really well on acne anywhere on your hot bod. If you have acne on your back and chest, apply the formula in the same way you would on your face to these areas.

Yes, you can use tbh acne hack spot treatment as a topical treatment whilst using other oral treatments for your acne! However, we do not recommend using the spot treatment alongside Roaccutane and advise that you check with your healthcare professional first before combining this with any other prescription treatment.

Please read the label before use.

• Avoid contact with eyes.
• Keep out of reach of children.
• Use in children under 12 years is not recommended.
• If you have sensitive skin, test this product on a small area of skin first.
• May increase sensitivity to sunlight.
• Wear hats and eyewear when expo sed to the sun.
• If irritation develops, discontinue use.
• If symptoms persist, talk to your healthcare professional.

Most of our product range is made right in our own backyard - Australia!

YES, absolutely! Our products are not tested on animals. We love our floofy friends, and we really don’t think they need tbh products anyways…

We do! You can head to your local Coles or Priceline stores to find our range! Please note that refunds are only eligible on products purchased directly through our website.

Yes, tbh products are baby bump friendly!

Scroll down to find our 'let's be besties' section on our homepage to sign up!

Was it something I said? You can block me, unfollow me, break my heart by following the unsubscribe link in the footer of your emails from tbh skincare.

Yes, hiiii! Contact our PR agency at jessy@hivepublicity.com

We don’t blame you - doesn't everyone?! Follow us on socials to see when we are hiring!

We love a chat and we love to help. To contact our friendly team, please email hello@tbhskincare.com