You saw the icons next to our ingredients list didn’t you? Well, let us tell you all about them. Click on the icons to understand what role each of these ingredients play in helping your skin!
thickeners & stabilisers
enhance the consistency, volume and viscosity of cosmetic products, providing more stability and better performance
a substance that bonds with water molecules to increase the water content in the skin
ingredients used to achieve a desired pH level
a group of liquid ingredients, including water that are used to dissolve or break down other ingredients to form a solution (or desired consistency)
a type of moisturising agent that work by forming a protective coating on the surface of your skin
prevent bacterial growth and act as antimicrobial agents
allow the product to blend together effectively (keep ingredients well mixed)
do you like raisins?
how do you feel about dates?
After one use I noticed a difference! It’s now been a week and my acne is nearly all cleared up! Amazing product, I will recommended this to anyone who will listen!
Still in trial phase, but looks like it's gotten worse. Been using for 2 weeks today. Will update in another 2 weeks.
Hi Angeline, Thanks so much for your feedback. Occasionally the skin will purge on the product before improving. If you are only 2 weeks into treatment it is likely that this is what's happening with your skin. We definitely recommend persisting with the cream for at least 60 days. If you have any further concerns about your skin as you continue on the treatment please don't hesitate to reach out to us, we are always happy to chat. It could also be something to do with the other products you are using alongside this in your current routine (so we can chat further about this as well). Thanks, Rachael
Honestly love this cream, I was sceptical after being marketed so many 'magical concoctions' but I took a punt on this despite the price tag, and I have not been disappointed at all! It's cleared my skin up remarkably and kept it clear, I apply every night after my usual skincare routine. It does sting slightly that's normal (I was worried at first) - but I've been using for a month and that's reduced significantly. If you're wondering whether to buy, go for it. Next time I order I'll be trying the cleanser too, I'm so impressed.
This product is incredible! I’ve battled painful cystic pimples for years and within 1 week of using this cream they are barely visible! This is a must have!
I didn't notice a great change in my skin - however I do not suffer from hormonal acne which many other people have seen improvements in :)
how to use?
I want to know more about this product
shipping & delivery
How much does shipping cost?
Standard shipping is free for orders over $60 and express shipping is free on orders over $100.
Standard shipping: $6.99
Express shipping: $10.00
Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
How long will it take for my order to arrive?
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
Standard: 4-7 business days
Express: 1-2 business days
INTERNATIONAL ORDERS: 5-14 business days
- How much does shipping cost?
What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use Afterpay?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! Yes we accept Afterpay!
- What payment methods do you accept?
refunds and returns
I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
5/7 Queenscliff Road
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at email@example.com (please include your order number and product details in the email).
I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at firstname.lastname@example.org
- I changed my mind. I don’t want my order anymore.