After using this for 4 mths, I have found that it hasn't done amazing wonderous things like all the reviews and insta models have been saying, which makes me feel like i can't trust the reviews. The products absolutely stinks of chemicals (like nail polish remover), and I have felt guilty every single time I have put it on my face. I have stuck to using it because it cost me a lot. A lot more than it is worth in my opinion. The cream stinks the most and it has separated so its a watery mess. As for my acne nothing much has changed. I reckon I'll stop using it now. That is just my honest opinion! Hopefully they let this review go up, we'll see.
Hi April, Thanks so much for your honest feedback. The smell of the cream comes from the isopropyl alcohol that is used within it. If you have any concerns about the use of alcohol in our product, we have an entire blog on the website where we have answers from our chemists to a lot of customer questions around this ingredient. In regards to the cream separating, this is definitely not normal and shouldn't have happened. The cream should not split unless exposed to temperatures greater than 40 degrees (which can occasionally happen in transit, in which case it would have been like this when you originally opened it?). I understand you probably don't want to continue with the product, but if the product has split we would have of course replaced it for you immediately. Either way, we would love to chat to you in detail about your experience with tbh, and if your product did indeed split, or you haven't seen any results after 4 months, we will definitely compensate/refund you for your order. Please come chat to us at email@example.com. In reference to our reviews, we can confirm that we publish 100% of all reviews submitted to us, and as you can see by the 'verified' tag, these are all legitimate customers of ours. Everyone's skin is different, and we know not everyone will be exactly suited to tbh's products, however we want everyone to have a positive overall experience with us as a business, so would love to chat to you further via email! We are so sorry to hear that your skin has not seen the results you were hoping for with tbh. Hope to hear from you soon. Thanks, Rachael
Within 4 days of using the 2 step system I had the worst breakouts in my life, under my jaw was so swollen and painful. Huge cysts everywhere! Also made me breakout on my forehead which was new (had only been cheeks/jaw/chin). Had to stop using as I was worried things would only get worse - just think of the scarring!
Hi Maddy, I am so sorry to hear that this is the experience you had with the products! This could be a potential purge to the products, or alternatively an adverse reaction to one of the ingredients in the cream. We are more than happy to refund you for 100% of your order if you can please send us the time stamped photos via email (firstname.lastname@example.org). Chat soon! Thanks, Rachael
Tbh saved my skin. This combo works SO well together. The cleanser does light exfoliating and I use it in the AM. The hack cream I use almost every night. I’m so thankful I tried these and this bundle is great value for money!
I have been using tbh for just over two weeks and have noticed a massive difference in my skin. It has almost completely cleared up. After trying so many acne products I did not think this would be so effective! Very impressed. If you have tried everything and you are about to give up, DOnt! And instead invest in this stuff!
In terms of the produce packaging - really nice. I think perhaps the bigger box could be made smaller just to be environmentally friendly plus potentially pass on any bottom line savings to the customer. The product - I haven't had further pimples in the spots I used to but the redness remains and it's too early to tell. Only been using product for a few days so another few weeks I am hoping to see a difference. Hope this helps! Abhi
I want to know more about this product
shipping & delivery
How much does shipping cost?
Standard shipping is free for orders over $60 and express shipping is free on orders over $100.
Standard shipping: $6.99
Express shipping: $10.00
Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
How long will it take for my order to arrive?
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
Standard: 4-7 business days
Express: 1-2 business days
INTERNATIONAL ORDERS: 5-14 business days
- How much does shipping cost?
What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use Afterpay?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! Yes we accept Afterpay!
- What payment methods do you accept?
refunds and returns
I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
5/7 Queenscliff Road
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at email@example.com (please include your order number and product details in the email).
I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at firstname.lastname@example.org
- I changed my mind. I don’t want my order anymore.