I am currently suffering from hormonal acne and I have been using this product for a week. Not only has there been no difference, there have been more severe breakouts that have appeared since starting it, and most of all, it has a painful sting when applied to the skin. It is very uncomfortable. I wish I could return the product, but according to the site, I'd have to send before, during and after photos over a 60 day period. This is incredibly inconvenient and doesn't cater for those who weren't aware that they needed to take before photos, and don't want to use the product for another 50+ days since it is clearly causing me unwanted irritations. On a side note, I had terrible issues receiving this product in a timely manner. If you want to try a product because you're anxious to see results, be prepared to potentially wait two weeks before you receive their product. Logistical support and customer service was non-existent during that waiting period either.
Hi Early, Thank you for your feedback. We are so sorry to hear about your experience with the products. Unfortunately the products need to be used for a greater period than one week ideally to see consistent results. In addition to this, it is possible to experience an initial purge stage on the products whilst your skin adjusts to them. We would be happy to discuss an early return and refund of the products if you no longer wish to use them. If this is something you want to do please contact us at firstname.lastname@example.org In regards to the product delivery timeline, we sincerely apologise for the delay with Australia Post. We lodged an enquiry with Aus Post as soon as we were notified of the delay and allowed them 2 business days to escalate the delivery, which was held up due to NSW flooding. We then despatched a second replacement parcel to you, which was delivered within 2 business days (taking into account the long weekend) and recalled the delayed shipment. We also refunded you the $10 shipping that you had paid on the initial order. We are very sad to hear that you were disappointed with this outcome and that you have not found our customer service to be up to standard as this is something we pride ourselves on. Please contact us at email@example.com in regards to an early refund if you still wish to return the already opened items. Thank you, Rachael
I have had trouble with my skin for many years due to hormonal acne. This product is a game changer! Within a month the painful lumps had started to calm down and my skin is clearing. I have gained confidence and feel more comfortable with my skin thanks to these products!
I was struggling with hormonal acne a while back until I came across this bundle. TBH, the cleanser is alright - I'm not too sure if it makes much of a difference for my skin but I have a feeling it's the cream that is the gamechanger. My forehead acne has definitely improved - I think I started seeing changes in about a week or so into using the bundle. Highly recommend!
I’m now just on my second purchase (and 6 months) into the OG bundle and I highly recommend these products for anyone who experiences the occasional breakout to get your skin under control. TBH have a lifelong customer right here! I can confidently say I know I don’t have to stress about a few pimples escalating to critical stage if I maintain my daily TBH routine, using the Gentle cleanser and the Acne Hack cream - which is really easy to do!
Hi lovelies, First of all, thank you for making this absolutely witchcraft of a product. Second of all, it’s the only thing that has helped with my hormonal acne on my chin (not even roacutane could fix it when I was 19) and the turnaround time for my acnes to surface and heal is absolutely mind blowing. For the first time, I know I’m covered and don’t have to worry about “when is it going away?” . I absolutely love it, thank you!
I want to know more about this product
shipping & delivery
How much does shipping cost?
Standard shipping: $6.99
Express shipping: $10.00
Standard shipping is free for orders over $80 and express shipping is free on orders over $100.
Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
How long will it take for my order to arrive?
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
Standard: 4-7 business days
Express: 1-2 business days
5-14 business days
- How much does shipping cost?
What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use Afterpay?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! Yes we accept Afterpay!
- What payment methods do you accept?
refunds and returns
I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
5/7 Queenscliff Road
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at firstname.lastname@example.org (please include your order number and product details in the email).
I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at email@example.com
- I changed my mind. I don’t want my order anymore.
which cleanser is right for me?
If you are dealing with mild, one off breakouts and have sensitive skin, we recommend that you opt for the gentle cleanser in this bundle. The effectiveness of the gentle cleanser comes from its specially formulated combination of both cleansing and conditioning agents, to not only clean your skin, but leave it feeling silky smooth too. If you are dealing with regular breakouts (moderate to severe) then the anti-bacterial cleanser is for you. Formulated with the same patented technology as our acne hack cream, the anti-bacterial cleanser is the ultimate daily tool for treating breakout prone skin.
are your products safe to use during pregnancy?
Yes, tbh products are baby bump friendly! You can find our ingredients list under the ‘What’s inside’ section on each of our product pages. If you are concerned about any specific ingredients, please consult your health care professional before use.
will the acne hack cream dry out my skin?
No, the acne hack cream should not dry out your skin. The Isopropyl Alcohol used in this product, which can be considered as a drying ingredient is balanced very specifically with other ingredients in this formula to ensure it does not strip or dry the skin. If you want to know more about this, we have an entire blog posted on our website with the deets! Find it under the 'blog' tab above.
are your products vegan friendly and cruelty free?
YES, absolutely! We love a floofy friends, and we really don’t think they need tbh products anyways… NOT TESTED ON ANIMALS and no animal products used!
should I continue using a moisturiser on top of the acne hack cream?
Yes! The acne hack cream is not a moisturiser itself, it is more of a topical treatment. This means you should keep up a regular hydration routine. Moisturiser should be applied over the top of the acne hack cream after it has had time to soak into the skin.
- which cleanser is right for me?