You saw the icons next to our ingredients list didn’t you? Well, let us tell you all about them. Click on the icons to understand what role each of these ingredients play in helping your skin!
thickeners & stabilisers
enhance the consistency, volume and viscosity of cosmetic products, providing more stability and better performance
a substance that bonds with water molecules to increase the water content in the skin
ingredients used to achieve a desired pH level
a group of liquid ingredients, including water that are used to dissolve or break down other ingredients to form a solution (or desired consistency)
a type of moisturising agent that work by forming a protective coating on the surface of your skin
prevent bacterial growth and act as antimicrobial agents
allow the product to blend together effectively (keep ingredients well mixed)
do you like raisins?
how do you feel about dates?
I can't live without this cream, my skin improves exponentially every time and I have had such medication resistant hormonal acne for years. It's a godsend.
I don't usually write reviews, but felt compelled to leave one just in case it might help another person with super sensitive skin like me. Normal acne creams would often cause my skin to peel and lead to more irritations, but tbh's acne hack cream was very gentle and effectively banished my acne within 12 hours. I will definitely be stocking up on this!
Was not impressed with this cream which I had heard a lot of good things about. Questioning whether certain influencers are just making up their reviews!
I have super sensitive skin and have found this to be one of the best products to help with my acne! definitely helped with redness and inflammation!
I’ve been using the acne lotion in combination with the face wash consistently for just over 2 weeks, but honestly haven’t noticed much of a difference yet. It’s unfortunate since these products are relatively expensive, and I was hoping given all the positive reviews that they might work for me. I do like that the product can be worn under makeup without going cakey, but apart from that, I haven’t found the benefits to be enough to justify the price tag yet. I’m going to continue using them for another month or so to see if I’m just being impatient, but am unlikely to purchase again if I don’t start seeing significant changes in the next couple of weeks.
how to use?
I want to know more about this product
shipping & delivery
How much does shipping cost?
Standard shipping: $6.99
Express shipping: $10.00
Standard shipping is free for orders over $80 and express shipping is free on orders over $100.
Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
How long will it take for my order to arrive?
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
Standard: 4-7 business days
Express: 1-2 business days
5-14 business days
- How much does shipping cost?
What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use Afterpay?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! Yes we accept Afterpay!
- What payment methods do you accept?
refunds and returns
I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
5/7 Queenscliff Road
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at firstname.lastname@example.org (please include your order number and product details in the email).
I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at email@example.com
- I changed my mind. I don’t want my order anymore.
which cleanser is right for me?
If you are dealing with mild, one off breakouts and have sensitive skin, we recommend that you opt for the gentle cleanser in this bundle. The effectiveness of the gentle cleanser comes from its specially formulated combination of both cleansing and conditioning agents, to not only clean your skin, but leave it feeling silky smooth too. If you are dealing with regular breakouts (moderate to severe) then the anti-bacterial cleanser is for you. Formulated with XBIO™ technology, the anti-bacterial cleanser paired with the acne hack cream is the ultimate duo for treating breakout prone skin.
are your products safe to use during pregnancy?
Yes, tbh products are baby bump friendly! You can find our ingredients list under the ‘What’s inside’ section on each of our product pages. If you are concerned about any specific ingredients, please consult your health care professional before use.
will the acne hack cream dry out my skin?
No, the acne hack cream should not dry out your skin. The Isopropyl Alcohol used in this product, which can be considered as a drying ingredient is balanced very specifically with other ingredients in this formula to ensure it does not strip or dry the skin. If you want to know more about this, we have an entire blog posted on our website with the deets! Find it under the 'blog' tab above.
are your products vegan friendly and cruelty free?
YES, absolutely! We love a floofy friends, and we really don’t think they need tbh products anyways… NOT TESTED ON ANIMALS and no animal products used!
should I continue using a moisturiser on top of the acne hack cream?
Yes! The acne hack cream is not a moisturiser itself, it is more of a topical treatment. This means you should keep up a regular hydration routine. Moisturiser should be applied over the top of the acne hack cream after it has had time to soak into the skin.
- which cleanser is right for me?