Emma
Emma
from NSW
using for 1 month
Rhiannon
Rhiannon
from WA
using for 2 months
Meghan
Meghan
from QLD
using for 5 days
Rachael (co-founder)
Rachael (co-founder)
from NSW
using for 100 days
Bec
Bec
from NSW
using for 5 weeks
get educated.
You saw the icons next to our ingredients list didn’t you? Well, let us tell you all about them. Click on the icons to understand what role each of these ingredients play in helping your skin!
thickeners & stabilisers
enhance the consistency, volume and viscosity of cosmetic products, providing more stability and better performance
stabilisers maintain the function and activity of other ingredients present (e.g pH level)
humectants
a substance that bonds with water molecules to increase the water content in the skin
humectants increase your skin's hydration by drawing water in
ph-balance
ingredients used to achieve a desired pH level
ph-balance is an important element in supporting the overall efficacy of the product
solvents
a group of liquid ingredients, including water that are used to dissolve or break down other ingredients to form a solution (or desired consistency)
solvents are rarely active on the skin
occlusives
a type of moisturising agent that work by forming a protective coating on the surface of your skin
occlusives prevent evaporation (or drying out ) and retain the moisture in your skin
preservatives
prevent bacterial growth and act as antimicrobial agents
preservatives basically this stop unwanted bacteria growth, both in the product and on your skin
emulsifiers
allow the product to blend together effectively (keep ingredients well mixed)
emulsifiers make sure our ingredients mix together even better than a meatpie and tomato sauce
emollient
do you like raisins?
how do you feel about dates?
emollients soften and smoothe your skin... to leave you feeling even smoother than that pick up line
reviews.
Customer Reviews
4.6
Based on 49 Reviews
Write a Review
Ask a Question
- Reviews
- Questions
Filter Reviews:
LL
17/01/2021
Lauren L.
AustraliaI recommend this product
Not seeing a lot of difference yet
I’ve been using the acne lotion in combination with the face wash consistently for just over 2 weeks, but honestly haven’t noticed much of a difference yet. It’s unfortunate since these products are relatively expensive, and I was hoping given all the positive reviews that they might work for me. I do like that the product can be worn under makeup without going cakey, but apart from that, I haven’t found the benefits to be enough to justify the price tag yet. I’m going to continue using them for another month or so to see if I’m just being impatient, but am unlikely to purchase again if I don’t start seeing significant changes in the next couple of weeks.
KW
17/01/2021
Kellie W.
AustraliaI recommend this product
Amazing
I cannot live without the acne hack cream anymore, completely reduced my breakouts!
TK
17/01/2021
Trang K.
AustraliaI recommend this product
Love this stuff!
I suddenly got cystic acne on my cheeks and after a year, nothing got it under control like the acne hack! I’ve purchased another tube already as cannot live without it. Thank you!
MD
12/01/2021
Michelle D.
AustraliaI recommend this product
It really works!
Thank you again as this product has really changed my skin care routine. At 35, I thought breakouts were a thing of the past...turns out not so much. I was needing to wear layers of makeup to try and cover it up which only made things worse. After using this for 3 weeks I noticed a huge difference in the texture and redness of my skin. I now go out with just sunscreen on my skin and don't need to wear makeup to go for a walk to the grocery store. I have and will continue to recommend TBH and their customers service is amazing. Nothing like a product that works and a company that really looks after its customers. Thank you again!!!!
CH
29/12/2020
Christa H.
AustraliaI recommend this product
Works decent I think
Have used this for three plus weeks now. It seems better than the average acne treatment but nothing worth raving about. I purchased this during a stress/hormonal breakout which I get every 3 months or so. I felt it did little but coupled with another treatment it appeared to be more effective.
how to use?
I want to know more about this product
-
shipping & delivery
-
How much does shipping cost?
AUSTRALIAN ORDERS:
Standard shipping: $6.99
Express shipping: $10.00
Standard shipping is free for orders over $80 and express shipping is free on orders over $100.
INTERNATIONAL ORDERS:
Unfortunately at this current time we do not offer shipping to countries outside of Australia & New Zealand.
-
How long will it take for my order to arrive?
SYDNEY ORDERS:
Sydney metro
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
OTHER:
Standard: 4-7 business days
Express: 1-2 business days
NEW ZEALAND ORDERS:
5-14 business days
-
How much does shipping cost?
-
payment
-
What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use Afterpay?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! Yes we accept Afterpay!
-
What payment methods do you accept?
-
refunds and returns
-
I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
5/7 Queenscliff Road
Queenscliff
NSW, 2096
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at hello@tbhskincare.com (please include your order number and product details in the email).
-
I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at hello@tbhskincare.com
-
I changed my mind. I don’t want my order anymore.
-
product questions
-
which cleanser is right for me?
If you are dealing with mild, one off breakouts and have sensitive skin, we recommend that you opt for the gentle cleanser in this bundle. The effectiveness of the gentle cleanser comes from its specially formulated combination of both cleansing and conditioning agents, to not only clean your skin, but leave it feeling silky smooth too. If you are dealing with regular breakouts (moderate to severe) then the anti-bacterial cleanser is for you. Formulated with XBIO™ technology, the anti-bacterial cleanser paired with the acne hack cream is the ultimate duo for treating breakout prone skin.
-
are your products safe to use during pregnancy?
Yes, tbh products are baby bump friendly! You can find our ingredients list under the ‘What’s inside’ section on each of our product pages. If you are concerned about any specific ingredients, please consult your health care professional before use.
-
will the acne hack cream dry out my skin?
No, the acne hack cream should not dry out your skin. The Isopropyl Alcohol used in this product, which can be considered as a drying ingredient is balanced very specifically with other ingredients in this formula to ensure it does not strip or dry the skin. If you want to know more about this, we have an entire blog posted on our website with the deets! Find it under the 'blog' tab above.
-
are your products vegan friendly and cruelty free?
YES, absolutely! We love a floofy friends, and we really don’t think they need tbh products anyways… NOT TESTED ON ANIMALS and no animal products used!
-
should I continue using a moisturiser on top of the acne hack cream?
Yes! The acne hack cream is not a moisturiser itself, it is more of a topical treatment. This means you should keep up a regular hydration routine. Moisturiser should be applied over the top of the acne hack cream after it has had time to soak into the skin.
-
which cleanser is right for me?
what results to expect.
