You saw the icons next to our ingredients list didn’t you? Well, let us tell you all about them. Click on the icons to understand what role each of these ingredients play in helping your skin!
thickeners & stabilisers
enhance the consistency, volume and viscosity of cosmetic products, providing more stability and better performance
a substance that bonds with water molecules to increase the water content in the skin
ingredients used to achieve a desired pH level
a group of liquid ingredients, including water that are used to dissolve or break down other ingredients to form a solution (or desired consistency)
a type of moisturising agent that work by forming a protective coating on the surface of your skin
prevent bacterial growth and act as antimicrobial agents
allow the product to blend together effectively (keep ingredients well mixed)
do you like raisins?
how do you feel about dates?
Had pimples all my life, now 37 and still getting them. Never had a pimple cream like this before, really helps clear spots without over drying, it’s the best!
I have been using this product for a few weeks now and as much as I wanted it to work it hasn’t made a change to my acne at all. Will keep persevering for a few more weeks
After experiencing unusual and extreme lockdown-related breakouts, this cream was a life saver. After 4-5 days of consistent use, my skin is almost back completely clear of pimples.
I have been struggling with hormonal acne for a while now and have tried a number of different products and this is the only product that has cleared my skin. It took at least 2 months for my skin to respond. I highly recommend this product!!!
I really wanted this product to work on my jawline hormonal adult acne. I stuck with it for 3 months before reluctantly going back to benzoyl peroxide. Benzoyl causes redness for me so I wanted to try something else - but the increased acned with the hack cream wasn't worth it. Perhaps it's better for non-hormonal acne
Hi Brooke, We are so sorry to hear that the acne hack cream didn't work for you! Always happy to chat through any questions that you have around why the product might not be working for you via email (email@example.com) or DM on instagram. Sending love, Rachael
I want to know more about this product
shipping & delivery
How much does shipping cost?
Standard shipping: $6.99
Express shipping: $10.00
Standard shipping is free for orders over $80 and express shipping is free on orders over $100.
Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
How long will it take for my order to arrive?
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
Standard: 4-7 business days
Express: 1-2 business days
5-14 business days
- How much does shipping cost?
What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use Afterpay?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! Yes we accept Afterpay!
- What payment methods do you accept?
refunds and returns
I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
5/7 Queenscliff Road
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at firstname.lastname@example.org (please include your order number and product details in the email).
I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at email@example.com
- I changed my mind. I don’t want my order anymore.
which cleanser is right for me?
If you are dealing with mild, one off breakouts and have sensitive skin, we recommend that you opt for the gentle cleanser in this bundle. The effectiveness of the gentle cleanser comes from its specially formulated combination of both cleansing and conditioning agents, to not only clean your skin, but leave it feeling silky smooth too. If you are dealing with regular breakouts (moderate to severe) then the anti-bacterial cleanser is for you. Formulated with the same patented technology as our acne hack cream, the anti-bacterial cleanser is the ultimate daily tool for treating breakout prone skin.
are your products safe to use during pregnancy?
Yes, tbh products are baby bump friendly! You can find our ingredients list under the ‘What’s inside’ section on each of our product pages. If you are concerned about any specific ingredients, please consult your health care professional before use.
will the acne hack cream dry out my skin?
No, the acne hack cream should not dry out your skin. The Isopropyl Alcohol used in this product, which can be considered as a drying ingredient is balanced very specifically with other ingredients in this formula to ensure it does not strip or dry the skin. If you want to know more about this, we have an entire blog posted on our website with the deets! Find it under the 'blog' tab above.
are your products vegan friendly and cruelty free?
YES, absolutely! We love a floofy friends, and we really don’t think they need tbh products anyways… NOT TESTED ON ANIMALS and no animal products used!
should I continue using a moisturiser on top of the acne hack cream?
Yes! The acne hack cream is not a moisturiser itself, it is more of a topical treatment. This means you should keep up a regular hydration routine. Moisturiser should be applied over the top of the acne hack cream after it has had time to soak into the skin.
- which cleanser is right for me?