For most of my life I haven’t had too much of an issue with pimples, however I had started to get regular, angry pimples that took ages to go away. I have been using the acne hack cleanser and acne hack cream for 3 weeks now and I have not had any new pimples in that time, and the ones I did have have cleared! I am so surprised at how soft my skin has been while using this - it’s incredible effective, but gentle on my sensitive skin. I will be buying more when this runs out!
I spent thousands of dollars on skincare and treatments to solve my acne problems and though I saw some improvement I couldn’t get rid of persistent hormonal acne. I honestly felt like I had tried everything and had to learn to live with it until I found tbh, 3 weeks in and my skin is the best it has been in years. I am so happy and confident in my new skin and want to share tbh with the world!
I've been using the tbh cleanser for about a week and it has been incredible! I have quite pale skin so even when I don't have active pimples I find that I have hyper pigmentation from old pimples that are still healing; the cleanser has helped speed up the healing process and reduce the hyper pigmentation so much :D The only downside is that I don't love the soapy smell of it - but that's just me! The Acne Hack Cream I have only needed to use as a spot treatment occasionally, when I use it though it it works well :) The smell of it is super intense and alcoholic though but with the second ingredient being isopropyl alcohol that's expected!
I LOVE it!!! Foams up so nicely and doesn’t dry out my skin!
For context, I have mid-20s, combination skin, with hormonal acne on my chin and cheeks. I bought the duo about a month ago, and almost immediately stopped using the acne cream. I found it smelled and felt very astringent, and didn’t layer well with my other products. That being said, if you only use it and a light moisturizer, it was great. The cleanser is fantastic. I’ve been using it AM and PM, and while it initially felt drying, it now leaves my face with a good clean feeling. No hormonal acne this month, and my mask-ne has also cleared up. It also doesn’t negatively interact with any other products. I heartily recommend the cleanser and will be purchasing again. The last point I have is that the customer service from tbh has been really stellar, and they should be recognized for that. I’ve been using the cleanser for just over a month, and I
I want to know more about this product
shipping & delivery
How much does shipping cost?
Standard shipping: $6.99
Express shipping: $10.00
Standard shipping is free for orders over $60 and express shipping is free on orders over $100.
Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
How long will it take for my order to arrive?
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
Standard: 4-7 business days
Express: 1-2 business days
INTERNATIONAL ORDERS: 5-14 business days
- How much does shipping cost?
What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use Afterpay?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! Yes we accept Afterpay!
- What payment methods do you accept?
refunds and returns
I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
5/7 Queenscliff Road
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at email@example.com (please include your order number and product details in the email).
I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at firstname.lastname@example.org
- I changed my mind. I don’t want my order anymore.
which cleanser is right for me?
If you are dealing with mild, one off breakouts and have sensitive skin, we recommend that you opt for the gentle cleanser in this bundle. The effectiveness of the gentle cleanser comes from its specially formulated combination of both cleansing and conditioning agents, to not only clean your skin, but leave it feeling silky smooth too. If you are dealing with regular breakouts (moderate to severe) then the anti-bacterial cleanser is for you. Formulated with XBIO™ technology, the anti-bacterial cleanser paired with the acne hack cream is the ultimate duo for treating breakout prone skin.
are your products safe to use during pregnancy?
Yes, tbh products are baby bump friendly! You can find our ingredients list under the ‘What’s inside’ section on each of our product pages. If you are concerned about any specific ingredients, please consult your health care professional before use.
will the acne hack cream dry out my skin?
No, the acne hack cream should not dry out your skin. The Isopropyl Alcohol used in this product, which can be considered as a drying ingredient is balanced very specifically with other ingredients in this formula to ensure it does not strip or dry the skin. If you want to know more about this, we have an entire blog posted on our website with the deets! Find it under the 'blog' tab above.
are your products vegan friendly and cruelty free?
YES, absolutely! We love a floofy friends, and we really don’t think they need tbh products anyways… NOT TESTED ON ANIMALS and no animal products used!
should I continue using a moisturiser on top of the acne hack cream?
Yes! The acne hack cream is not a moisturiser itself, it is more of a topical treatment. This means you should keep up a regular hydration routine. Moisturiser should be applied over the top of the acne hack cream after it has had time to soak into the skin.
- which cleanser is right for me?