Shipping was super fast this is the second time I have bought the cleanser it keeps my hormonal breakouts at bay I could not recommend these products enough they are a god send! Anyone I talk to about skin I bring it up! Always recommending
I've only been using the product for two weeks. So I haven't seen the rapid results like others. I've noticed my hormonal acne just getting a bit less noticeable. I am not yet convinced. But I'm happy to keep trying for three months as recommended and will purchase the new cleanser. Hopefully I'll see results soon
I have endometriosis and PCOS so I’m always struggling with hormonal breakouts that can be painful and take months to heal properly, since starting TBH, two weeks ago my skin has cleared up so much and feels so nice and clean and smooth! Breakouts I’ve had on my jawline have finally healed!! Definitely recommend and you NEED the brush in your life
Fantastic product, I’ve struggled really bad with cystic acne the last year or so and I’ve tried absolutely everything like medications and creams and nothing worked! After using TBH my skin was completely clear in 6 days!
After recieving products I was able to finally read ingredient list. The smell of the products gave away that this would destroy my skin barrier. Unfortunate after 3 uses it flared my oil production. Would not recommend.
Hi Renee, Thank you for your honest feedback. The ingredients for the acne hack cream are listed within the 'what's inside' section on the website (above). If you had trouble locating this, we would have been more than happy to send you the list or help you locate it. The Isopropyl Alcohol in the cream can have a strong smell when you initially open the product. You will find this disappears quickly after application as this actually evaporates on application (it is part of the way the formula works). If you are concerned about how the Isopropyl Alcohol might impact your skin's hydration barrier, we have an entire blog on the website about this, where our chemists have answers frequently asked questions about this ingredient. We can confirm that this does not damage your skin's hydration barrier as "Isopropyl Alcohol permeates the skin’s stratum corneum by creating temporary small openings in the lipid bilayer that close almost immediately due to the evaporation of Isopropyl Alcohol. The stratum corneum also contains approximately 20 layers of skins cell “bricks” that are made stronger by keratin and the intercellular lipids acting as the “mortar”. The amount of Isopropyl Alcohol in a properly formulated product that is left on the skin after the initial evaporation would be at such a low percentage that deteriorating the barrier would be extremely difficult". This information is located in our blog, alongside a bunch more information on dryness and increased oil production in relation to our product. If you have any questions or concerns we would love to discuss this with you further! You can reach us at firstname.lastname@example.org Thanks, Rachael
I want to know more about this product
shipping & delivery
How much does shipping cost?
Standard shipping: $6.99
Express shipping: $10.00
Standard shipping is free for orders over $60 and express shipping is free on orders over $100.
Your custom international rate will be shown at checkout after you have entered your delivery address! Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
How long will it take for my order to arrive?
Standard: 2-5 business days.
Express: Next day delivery (on orders placed before 10AM)
Standard: 4-7 business days
Express: 1-2 business days
INTERNATIONAL ORDERS: 5-14 business days
- How much does shipping cost?
What payment methods do you accept?
Almost everything under the sun! We accept most major credit and debit cards, so whip out your current favourite; chances are we’ll take it!!
Can I use Afterpay?
Is the grass green?! Why wait to buy tbh when you can just have it now??!!! Yes we accept Afterpay!
- What payment methods do you accept?
refunds and returns
I changed my mind. I don’t want my order anymore.
Want to break up with us? You’ve got 30 days to do it.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible, your item(s) must be unused and in the original packaging in which you received it.
Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.
To return the unused order, please send it back to: tbh Skincare Pty Ltd
5/7 Queenscliff Road
Shipping costs are the responsibility of the customer and are non-refundable.
(We recommend using a tracked service to return the goods)
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us to discuss your options at email@example.com (please include your order number and product details in the email).
I didn’t see results. I feel cheated!
If your skin said ‘not for me hun’ don’t stress...
We have a 60 day guarantee on our OG and boujee bundles. If you purchased one of these you are eligible for our guarantee. Please note this guarantee does not apply to the cost of the face brush, as we are unable to accept returns or refunds for this item. If you are claiming the guarantee on the boujee bundle, you will be refunded $70 for the cost of the cleanser and the cream only.
In order to be eligible for this, please read the criteria below:
- Claim must be made after 60 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)
- All remaining items must be returned to tbh Skincare for quality testing. Shipping costs are the responsibility of the customer and are non-refundable
If you want to claim our 60 day guarantee, please contact us at firstname.lastname@example.org
- I changed my mind. I don’t want my order anymore.
which cleanser is right for me?
If you are dealing with mild, one off breakouts and have sensitive skin, we recommend that you opt for the gentle cleanser in this bundle. The effectiveness of the gentle cleanser comes from its specially formulated combination of both cleansing and conditioning agents, to not only clean your skin, but leave it feeling silky smooth too. If you are dealing with regular breakouts (moderate to severe) then the anti-bacterial cleanser is for you. Formulated with XBIO™ technology, the anti-bacterial cleanser paired with the acne hack cream is the ultimate duo for treating breakout prone skin.
are your products safe to use during pregnancy?
Yes, tbh products are baby bump friendly! You can find our ingredients list under the ‘What’s inside’ section on each of our product pages. If you are concerned about any specific ingredients, please consult your health care professional before use.
will the acne hack cream dry out my skin?
No, the acne hack cream should not dry out your skin. The Isopropyl Alcohol used in this product, which can be considered as a drying ingredient is balanced very specifically with other ingredients in this formula to ensure it does not strip or dry the skin. If you want to know more about this, we have an entire blog posted on our website with the deets! Find it under the 'blog' tab above.
are your products vegan friendly and cruelty free?
YES, absolutely! We love a floofy friends, and we really don’t think they need tbh products anyways… NOT TESTED ON ANIMALS and no animal products used!
should I continue using a moisturiser on top of the acne hack cream?
Yes! The acne hack cream is not a moisturiser itself, it is more of a topical treatment. This means you should keep up a regular hydration routine. Moisturiser should be applied over the top of the acne hack cream after it has had time to soak into the skin.
- which cleanser is right for me?